The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

Znuny (Znuny-Sublime) is a Sublime Text 2/3 plugin that helps you to make Znuny development less painful.

An FAQ module to manage FAQs and also used as knowledge base.

This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.

Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.

This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…