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Document X-Zammad-Suppress-Notifications header for ticket update API #862

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ralf401 merged 2 commits into from
Jun 25, 2026
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Document X-Zammad-Suppress-Notifications header for ticket update API #862

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Document X-Zammad-Suppress-Notifications header for ticket update API.
dominikklein Jun 23, 2026
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ralf401 Jun 25, 2026
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17 changes: 17 additions & 0 deletions api/ticket/index.rst
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Expand Up @@ -255,6 +255,23 @@ Update

Required permission: ``ticket.agent`` **or** ``ticket.customer``

.. tip::

**🔕 Suppress notifications**

To update a ticket without triggering agent notifications (email and
in-app), add the following HTTP header to your request::

X-Zammad-Suppress-Notifications: true

This is useful for automated integrations that update tickets via
webhooks or triggers to avoid notification loops. The header is
available to **agents and admins only** — it is silently ignored
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for customers.

The header also works on the ``POST /api/v1/ticket_articles``
endpoint and the GraphQL ``ticketUpdate`` mutation.
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``PUT``-Request sent: ``/api/v1/tickets/{ticket id}``

.. code-block:: json
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