enterprise-service-management

Serviceware SE is a German enterprise software, consulting, and managed-services company with more than 25 years in business, roughly 420 employees, and over EUR 100 million in annual revenue.

Harmony is an agentic enterprise service management (ESM) platform that gives every employee an always-on AI expert for IT, HR, finance, procurement, and legal service requests inside Slack and Microsoft Teams.

Cherwell Software was an IT service management (ITSM) vendor founded in 2004 and headquartered in Colorado Springs, Colorado. Its flagship Cherwell Service Management (CSM) platform, first released in 2007, let IT departments automate routine tasks, manage incidents, problems, changes, and assets, and build codeless workflows, later expanding into…

TOPdesk is a Netherlands-based service management vendor offering an ITSM and Enterprise Service Management platform used by IT, facilities, HR, and customer service teams for incident management, change management, asset management, self-service portals, and shared service workflows.