Intermittent 400 errors when attempting token refresh

[malexanderlim]

Hi Mautic team,

I'm investigating a customer issue in which we are seeing issues when we attempt to get a refresh_token.

1. Net::ReadTimeout with #TCPSocket:(closed)
2. refresh_token_request dead: refresh token request 400

This issue seems to come up intermittently, and is impacting our customer's workflows as authentication breaks from time to time, requiring manual re-authorization.

Have you seen these issues in the past, and what is the best way to handle these timeouts and 400 errors when attempting to refresh the access token?

[Ivolotti89]

Hi, Im Ivo,

I also find that very important, thank you guys for working on this awesome feature!

All our workflows stopped working out of a sudden, when the tokens for mautic randomly expire, which is very business critical.