XMPPBOSHConnection[not-authenticated] (4) was not authenticated

[doduclong]

Hi,
I have installed jigasi and jitsi meet but when I turn on subtitles and speak, no subtitles are displayed. I use Vosk to transcription.
I followed the instructions below: https://medium.com/@sirHC77/enabling-transcription-in-jitsi-meet-a56cc4dbda18
Below is the system log, please check for me. Thanks!

jigasi.log
java.lang.Exception: Fail to join muc!
at org.jitsi.jigasi.xmpp.CallControlMucActivator$WaitToJoinRoom.waitToJoinRoom(CallControlMucActivator.java:739)
at org.jitsi.jigasi.xmpp.CallControlMucActivator$DialIqHandler.setDialResponseAndRegisterHangUpHandler(CallControlMucActivator.java:674)
at org.jitsi.jigasi.xmpp.CallControlMucActivator$DialIqHandler.processIQInternal(CallControlMucActivator.java:631)
at org.jitsi.jigasi.xmpp.CallControlMucActivator$DialIqHandler.lambda$processIQ$0(CallControlMucActivator.java:588)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:829)
2024-06-24 08:36:28.019 WARNING: [12] org.jivesoftware.smackx.ping.PingManager.pingServerIfNecessary: XMPPBOSHConnection[not-authenticated] (4) was not authenticated

jicofo.log
Jicofo 2024-06-24 08:36:18.021 INFO: [53] [room=sdfd@conference.meet.cmcati.com meeting_id=19fa2817-578c-4cd5-a7ee-6ecb8f161504] TranscriberManager.selectTranscriber#195: Attempting to invite transcriber
Jicofo 2024-06-24 08:36:18.021 WARNING: [53] [room=sdfd@conference.meet.cmcati.com meeting_id=19fa2817-578c-4cd5-a7ee-6ecb8f161504] TranscriberManager.selectTranscriber#201: Unable to invite transcriber due to no Jigasi instances being available

docker log
LOG (VoskAPI:ReadDataFiles():model.cc:213) Decoding params beam=13 max-active=7000 lattice-beam=6
LOG (VoskAPI:ReadDataFiles():model.cc:216) Silence phones 1:2:3:4:5:11:12:13:14:15
LOG (VoskAPI:RemoveOrphanNodes():nnet-nnet.cc:948) Removed 0 orphan nodes.
LOG (VoskAPI:RemoveOrphanComponents():nnet-nnet.cc:847) Removing 0 orphan components.
LOG (VoskAPI:ReadDataFiles():model.cc:249) Loading i-vector extractor from /opt/vosk-model-en/model/ivector/final.ie
LOG (VoskAPI:ComputeDerivedVars():ivector-extractor.cc:183) Computing derived variables for iVector extractor
LOG (VoskAPI:ComputeDerivedVars():ivector-extractor.cc:204) Done.
LOG (VoskAPI:ReadDataFiles():model.cc:282) Loading HCLG from /opt/vosk-model-en/model/graph/HCLG.fst
LOG (VoskAPI:ReadDataFiles():model.cc:300) Loading words from /opt/vosk-model-en/model/graph/words.txt
LOG (VoskAPI:ReadDataFiles():model.cc:311) Loading winfo /opt/vosk-model-en/model/graph/phones/word_boundary.int
LOG (VoskAPI:ReadDataFiles():model.cc:318) Loading subtract G.fst model from /opt/vosk-model-en/model/rescore/G.fst
LOG (VoskAPI:ReadDataFiles():model.cc:320) Loading CARPA model from /opt/vosk-model-en/model/rescore/G.carpa
LOG (VoskAPI:ReadDataFiles():model.cc:326) Loading RNNLM model from /opt/vosk-model-en/model/rnnlm/final.raw

[damencho]

Have you created a transcriber user, normally using the recording domain used for jibri and have you set it up in jigasi config?

jigasi/jigasi-home/sip-communicator.properties

Line 168 in 7a3211b

# org.jitsi.jigasi.xmpp.acc.USER_ID=SOME_USER@SOME_DOMAIN

[doduclong]

Have you created a transcriber user, normally using the recording domain used for jibri and have you set it up in jigasi config?

jigasi/jigasi-home/sip-communicator.properties

Line 168 in 7a3211b

# org.jitsi.jigasi.xmpp.acc.USER_ID=SOME_USER@SOME_DOMAIN

How do I register that account?

[damencho]

Similar to the jibri one,. check its instructions
https://github.com/jitsi/jibri?tab=readme-ov-file#prosody

[doduclong]

Similar to the jibri one,. check its instructions https://github.com/jitsi/jibri?tab=readme-ov-file#prosody

Thank you

[doduclong]

Similar to the jibri one,. check its instructions https://github.com/jitsi/jibri?tab=readme-ov-file#prosody

Using a SIP account is required for use Transcription feature? Can I use SIP account(test@sip2sip.info)? If not, can you give me the address to register for a SIP account?

[damencho]

Nope, you don't need a sip account.

[bmilde]

I'm also getting this authentication error, when I try to turn on the subtitles in a meeting:

2024-07-27 00:47:21.220 INFO: [45] net.java.sip.communicator.impl.protocol.jabber.ChatRoomJabberImpl$MemberListener.joined: jigasibrewery@internal.auth.meet.replaceforprivacy.com/focus has joined the jigasibrewery@internal.auth.meet.replaceforprivacy.com chat room.
2024-07-27 00:47:21.243 INFO: [48] net.java.sip.communicator.impl.protocol.jabber.ChatRoomJabberImpl$MemberListener.joined: jigasibrewery@internal.auth.meet.replaceforprivacy.com/jitsi-274018t has joined the jigasibrewery@internal.auth.meet.replaceforprivacy.com chat room.
2024-07-27 00:47:21.299 INFO: [39] CallControlMucActivator.joinCommonRoom#327: Joined call control room: JigasiBrewery@internal.auth.meet.replaceforprivacy.com pps:ProtocolProviderServiceJabberImpl(Jabber:recorder@meet.replaceforprivacy.com), id:acc-xmpp-1 nickname:jitsi-274018t sessionId:null
2024-07-27 00:48:20.334 INFO: [39] CallControl.handleDialIq#201: [ctx=17220341003071721872815] Got dial request null -> jitsi_meet_transcribe room: ben@conference.meet.replaceforprivacy.com
2024-07-27 00:48:20.561 INFO: [39] JvbConference.start#529: [ctx=17220341003071721872815] Starting JVB conference room: ben@conference.meet.replaceforprivacy.com
2024-07-27 00:48:20.568 INFO: [39] JvbConference.createAccountPropertiesForCallId#1871: [ctx=17220341003071721872815] Using bosh url:https://meet.replaceforprivacy.com/http-bind?room=ben
2024-07-27 00:48:20.592 INFO: [39] JvbConference.setXmppProvider#669: [ctx=17220341003071721872815] Using ProtocolProviderServiceJabberImpl(Jabber:recorder@meet.replaceforprivacy.com/06e3ec45)
2024-07-27 00:48:20.710 INFO: [53] org.igniterealtime.jbosh.BOSHClient.init: Starting with 1 request processors
2024-07-27 00:48:20.960 INFO: [53] net.java.sip.communicator.impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.registrationStateChanged: Jingle : ON
2024-07-27 00:48:20.963 INFO: [57] JvbConference.registrationStateChangedInternal#730: [ctx=17220341003071721872815] Registering XMPP.
2024-07-27 00:48:21.019 SEVERE: [53] net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin: Failed to connect to XMPP service for:ProtocolProviderServiceJabberImpl(Jabber:recorder@meet.replaceforprivacy.com/06e3ec45)
org.jivesoftware.smack.sasl.SASLErrorException: SASLError using SCRAM-SHA-1: not-authorized
        at org.jivesoftware.smack.SASLAuthentication.authenticationFailed(SASLAuthentication.java:286)
        at org.jivesoftware.smack.AbstractXMPPConnection.lambda$new$2(AbstractXMPPConnection.java:406)
        at org.jivesoftware.smack.NonzaCallback$ClassAndConsumer.accept(NonzaCallback.java:177)
        at org.jivesoftware.smack.NonzaCallback$ClassAndConsumer.access$200(NonzaCallback.java:166)
        at org.jivesoftware.smack.NonzaCallback.onNonzaReceived(NonzaCallback.java:46)
        at org.jivesoftware.smack.AbstractXMPPConnection.parseAndProcessNonza(AbstractXMPPConnection.java:1439)
        at org.jivesoftware.smack.bosh.XMPPBOSHConnection.access$1800(XMPPBOSHConnection.java:69)
        at org.jivesoftware.smack.bosh.XMPPBOSHConnection$BOSHPacketReader.responseReceived(XMPPBOSHConnection.java:538)
        at org.igniterealtime.jbosh.BOSHClient.fireResponseReceived(BOSHClient.java:1610)
        at org.igniterealtime.jbosh.BOSHClient.processExchange(BOSHClient.java:1145)
        at org.igniterealtime.jbosh.BOSHClient.processMessages(BOSHClient.java:999)
        at org.igniterealtime.jbosh.BOSHClient.access$300(BOSHClient.java:100)
        at org.igniterealtime.jbosh.BOSHClient$RequestProcessor.run(BOSHClient.java:1728)
        at java.base/java.lang.Thread.run(Thread.java:829)
2024-07-27 00:48:21.049 SEVERE: [57] JvbConference.registrationStateChangedInternal#734: [ctx=17220341003071721872815] XMPP Connection failed. RegistrationStateChangeEvent[ oldState=Registering; newState=RegistrationState=Connection Failed; userRequest=false; reasonCode=6; reason=SASLError using SCRAM-SHA-1: not-authorized]

It also not clear what reasonCode=6 is supposed to mean, I find no errors in prosody.err and prosody.log. I'm also seeing "java.lang.Exception: Fail to join muc!" right after, but that's probably just a follow up error.

In /etc/jitsi/jigasi/sip-communicator.properties I have set up all xmpp user configs and created a new account with prosodyctl:

prosodyctl register recorder meet.replaceforprivacy.com mypasswordincleartext

org.jitsi.jigasi.ENABLE_SIP=false
org.jitsi.jigasi.ENABLE_TRANSCRIPTION=true
org.jitsi.jigasi.transcription.customService=org.jitsi.jigasi.transcription.VoskTranscriptionService
org.jitsi.jigasi.transcription.vosk.websocket_url=ws://localhost:2700
...
net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.ACCOUNT_UID=Jabber:recorder@meet.replaceforprivacy.com
net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.USER_ID=recorder@meet.replaceforprivacy.com
net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.IS_SERVER_OVERRIDDEN=true
net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.SERVER_ADDRESS=127.0.0.1
net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.SERVER_PORT=5222
net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.PASSWORD=<base encoded pw>
...
org.jitsi.jigasi.xmpp.acc.USER_ID=recorder@meet.replaceforprivacy.com # I tried many different accounts
org.jitsi.jigasi.xmpp.acc.PASS= <I tried base encoded and clear text>
org.jitsi.jigasi.xmpp.acc.ANONYMOUS_AUTH=false

It would be nice if README.md would contain some pointers on how to do authentication correctly in the config. Because right now there is no mention of setting up a dedicated account like "recorder" for jigasi (like there is for jibri).

[KCS-Mack]

Was this issue ever fixed? I followed the tutorials, but still getting:

TranscriberManager.selectTranscriber#201: Unable to invite transcriber due to no Jigasi instances being available

I checked systemd, Jigasi is running fine, not sure what else I need to do.

[damencho]

I checked systemd, Jigasi is running fine, not sure what else I need to do.

There is no issue with jigasi to be foxed, this is about its configuration.
What do you see in jigasi logs?

[KCS-Mack]

Here are the logs from Jigasi, any idea what is wrong?

2024-09-06 07:00:18.694 SEVERE: [2945] net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin: Failed to connect to XMPP service for:ProtocolProviderServiceJabberImpl(Jabber:40223562@meet.HIDDEN.com/40223562)
org.jivesoftware.smack.SmackException$SmackSaslException: No supported and enabled SASL Mechanism provided by server. Server announced mechanisms: [SCRAM-SHA-1, SCRAM-SHA-256, PLAIN]. Registered SASL mechanisms with Smack: [SASL Mech: GSSAPI, Prio: 100, SASL Mech: SCRAM-SHA-1-PLUS, Prio: 100, SASL Mech: SCRAM-SHA-1, Prio: 110, SASL Mech: DIGEST-MD5, Prio: 200, SASL Mech: CRAM-MD5, Prio: 300, SASL Mech: PLAIN, Prio: 400, SASL Mech: X-OAUTH2, Prio: 410, SASL Mech: EXTERNAL, Prio: 500, SASL Mech: ANONYMOUS, Prio: 500]. Enabled SASL mechanisms for this connection: [ANONYMOUS]. Blacklisted SASL mechanisms: [SCRAM-SHA-1-PLUS]. Skip reasons: []
at org.jivesoftware.smack.SASLAuthentication.selectMechanism(SASLAuthentication.java:366)
at org.jivesoftware.smack.SASLAuthentication.authenticate(SASLAuthentication.java:188)
at org.jivesoftware.smack.AbstractXMPPConnection.authenticate(AbstractXMPPConnection.java:896)
at org.jivesoftware.smack.bosh.XMPPBOSHConnection.loginInternal(XMPPBOSHConnection.java:231)
at org.jivesoftware.smack.AbstractXMPPConnection.login(AbstractXMPPConnection.java:637)
at org.jivesoftware.smack.AbstractXMPPConnection.login(AbstractXMPPConnection.java:594)
at net.java.sip.communicator.impl.protocol.jabber.AnonymousLoginStrategy.login(AnonymousLoginStrategy.java:83)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin(ProtocolProviderServiceJabberImpl.java:1369)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin(ProtocolProviderServiceJabberImpl.java:967)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.initializeConnectAndLogin(ProtocolProviderServiceJabberImpl.java:792)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.register(ProtocolProviderServiceJabberImpl.java:494)
at org.jitsi.jigasi.util.RegisterThread.run(RegisterThread.java:59)
2024-09-06 07:00:18.696 SEVERE: [2945] net.java.sip.communicator.util.UtilActivator.uncaughtException: An uncaught exception occurred in thread=Thread[Thread-2924,5,main], and message was: null
java.lang.NullPointerException
at java.base/java.util.concurrent.ConcurrentHashMap.replaceNode(ConcurrentHashMap.java:1111)
at java.base/java.util.concurrent.ConcurrentHashMap.remove(ConcurrentHashMap.java:1102)
at org.jivesoftware.smackx.disco.ServiceDiscoveryManager.removeNodeInformationProvider(ServiceDiscoveryManager.java:387)
at net.java.sip.communicator.impl.protocol.jabber.ScServiceDiscoveryManager.stop(ScServiceDiscoveryManager.java:680)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.disconnectAndCleanConnection(ProtocolProviderServiceJabberImpl.java:1529)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin(ProtocolProviderServiceJabberImpl.java:1004)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.initializeConnectAndLogin(ProtocolProviderServiceJabberImpl.java:792)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.register(ProtocolProviderServiceJabberImpl.java:494)
at org.jitsi.jigasi.util.RegisterThread.run(RegisterThread.java:59)

[bmilde]

Just a FYI, on my end this is purely a BOSH authentication issue. Using jigasi with a jitsi server that has anonymous authentication works. Obviously this isn't really an option if you run it publicly. I had SIP diabled with the anonymous server too, so that isn't the issue.

[damencho]

Have you tried this prop

jigasi/jigasi-home/sip-communicator.properties

Line 173 in c53ba86

#org.jitsi.jigasi.xmpp.acc.ALLOW_NON_SECURE=true

[KCS-Mack]

Have you tried this prop

jigasi/jigasi-home/sip-communicator.properties

Line 173 in c53ba86

#org.jitsi.jigasi.xmpp.acc.ALLOW_NON_SECURE=true

That seemed to get me to the next step... however now I am getting other errros

2024-09-06 12:05:54.604 SEVERE: [37] CallControlMucActivator$DialIqHandler.processIQInternal#642: [ctx=17256243445901746112737] Error processing RayoIq
java.lang.Exception: Fail to join muc!
at org.jitsi.jigasi.xmpp.CallControlMucActivator$WaitToJoinRoom.waitToJoinRoom(CallControlMucActivator.java:739)
at org.jitsi.jigasi.xmpp.CallControlMucActivator$DialIqHandler.setDialResponseAndRegisterHangUpHandler(CallControlMucActivator.java:674)
at org.jitsi.jigasi.xmpp.CallControlMucActivator$DialIqHandler.processIQInternal(CallControlMucActivator.java:631)
at org.jitsi.jigasi.xmpp.CallControlMucActivator$DialIqHandler.lambda$processIQ$0(CallControlMucActivator.java:588)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:829)
2024-09-06 12:06:46.344 INFO: [37] CallControl.handleDialIq#201: [ctx=1725624406330705740225] Got dial request null -> jitsi_meet_transcribe room: welcomereserveslosebehind@conference.meet.bob.com
2024-09-06 12:06:46.354 INFO: [37] JvbConference.start#529: [ctx=1725624406330705740225] Starting JVB conference room: welcomereserveslosebehind@conference.meet.bob.com
2024-09-06 12:06:46.361 INFO: [37] JvbConference.createAccountPropertiesForCallId#1871: [ctx=1725624406330705740225] Using bosh url:https://meet.bob.com/http-bind?room=welcomereserveslosebehind
2024-09-06 12:06:46.400 INFO: [37] JvbConference.setXmppProvider#669: [ctx=1725624406330705740225] Using ProtocolProviderServiceJabberImpl(Jabber:33bdc116@meet.bob.com/33bdc116)
2024-09-06 12:06:46.422 INFO: [79] org.igniterealtime.jbosh.BOSHClient.init: Starting with 1 request processors
2024-09-06 12:06:46.491 INFO: [79] net.java.sip.communicator.impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.registrationStateChanged: Jingle : ON
2024-09-06 12:06:46.492 INFO: [55] JvbConference.registrationStateChangedInternal#730: [ctx=1725624406330705740225] Registering XMPP.
2024-09-06 12:06:46.492 SEVERE: [79] net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin: Failed to connect to XMPP service for:ProtocolProviderServiceJabberImpl(Jabber:33bdc116@meet.bob.com/33bdc116)
org.jivesoftware.smack.SmackException$SmackSaslException: No supported and enabled SASL Mechanism provided by server. Server announced mechanisms: [SCRAM-SHA-256, PLAIN, SCRAM-SHA-1]. Registered SASL mechanisms with Smack: [SASL Mech: GSSAPI, Prio: 100, SASL Mech: SCRAM-SHA-1-PLUS, Prio: 100, SASL Mech: SCRAM-SHA-1, Prio: 110, SASL Mech: DIGEST-MD5, Prio: 200, SASL Mech: CRAM-MD5, Prio: 300, SASL Mech: PLAIN, Prio: 400, SASL Mech: X-OAUTH2, Prio: 410, SASL Mech: EXTERNAL, Prio: 500, SASL Mech: ANONYMOUS, Prio: 500]. Enabled SASL mechanisms for this connection: [ANONYMOUS]. Blacklisted SASL mechanisms: [SCRAM-SHA-1-PLUS]. Skip reasons: []
at org.jivesoftware.smack.SASLAuthentication.selectMechanism(SASLAuthentication.java:366)
at org.jivesoftware.smack.SASLAuthentication.authenticate(SASLAuthentication.java:188)
at org.jivesoftware.smack.AbstractXMPPConnection.authenticate(AbstractXMPPConnection.java:896)
at org.jivesoftware.smack.bosh.XMPPBOSHConnection.loginInternal(XMPPBOSHConnection.java:231)
at org.jivesoftware.smack.AbstractXMPPConnection.login(AbstractXMPPConnection.java:637)
at org.jivesoftware.smack.AbstractXMPPConnection.login(AbstractXMPPConnection.java:594)
at net.java.sip.communicator.impl.protocol.jabber.AnonymousLoginStrategy.login(AnonymousLoginStrategy.java:83)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin(ProtocolProviderServiceJabberImpl.java:1369)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin(ProtocolProviderServiceJabberImpl.java:967)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.initializeConnectAndLogin(ProtocolProviderServiceJabberImpl.java:792)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.register(ProtocolProviderServiceJabberImpl.java:494)
at org.jitsi.jigasi.util.RegisterThread.run(RegisterThread.java:59)
2024-09-06 12:06:46.501 SEVERE: [79] net.java.sip.communicator.util.UtilActivator.uncaughtException: An uncaught exception occurred in thread=Thread[Thread-56,5,main], and message was: null
java.lang.NullPointerException
at java.base/java.util.concurrent.ConcurrentHashMap.replaceNode(ConcurrentHashMap.java:1111)
at java.base/java.util.concurrent.ConcurrentHashMap.remove(ConcurrentHashMap.java:1102)
at org.jivesoftware.smackx.disco.ServiceDiscoveryManager.removeNodeInformationProvider(ServiceDiscoveryManager.java:387)
at net.java.sip.communicator.impl.protocol.jabber.ScServiceDiscoveryManager.stop(ScServiceDiscoveryManager.java:680)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.disconnectAndCleanConnection(ProtocolProviderServiceJabberImpl.java:1529)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin(ProtocolProviderServiceJabberImpl.java:1004)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.initializeConnectAndLogin(ProtocolProviderServiceJabberImpl.java:792)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.register(ProtocolProviderServiceJabberImpl.java:494)
at org.jitsi.jigasi.util.RegisterThread.run(RegisterThread.java:59)

Any idea?

[KCS-Mack]

Just a FYI, on my end this is purely a BOSH authentication issue. Using jigasi with a jitsi server that has anonymous authentication works. Obviously this isn't really an option if you run it publicly. I had SIP diabled with the anonymous server too, so that isn't the issue.

Thank you, I'll keep that in mind as an option.

[damencho]

You are trying the transcriber, have you setup its authentication to the recorder domain and so on ...