Customers should be able to CC others on a ticket, and be able to listen to the communication throughout. This is a base expectation for any B2B ticketing software. In the context of Frappe; Partners may want to CC customers, vice versa, customers may want to CC their managers, etc.
Customers should be able to CC others on a ticket, and be able to listen to the communication throughout. This is a base expectation for any B2B ticketing software. In the context of Frappe; Partners may want to CC customers, vice versa, customers may want to CC their managers, etc.