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Conflict Resolution

Between Volunteers:

Conflicts between volunteers may arise due to misunderstandings, different working styles, or communication issues. To ensure a positive environment, follow these steps:

  1. Address the issue privately: Speak directly to the other volunteer in a respectful and constructive manner.
  2. Use non-confrontational language: Focus on finding a solution rather than placing blame.
  3. Mediation: If the conflict persists, request a mediation session with the volunteer coordinator Tatiana Michan Hoyos.
  4. Formal Reporting: If unresolved, escalate the issue to the program manager (Lidice).

Conflict with a child:

Children may sometimes exhibit disruptive or challenging behavior. Volunteers should handle these situations professionally:

  1. Stay calm & patient: Avoid raising your voice or reacting emotionally.
  2. Understand the root cause: Speak with the child privately to understand their perspective.
  3. Set clear boundaries: Remind children of classroom expectations in a respectful way. 4. Engage the ReDI Team: If the issue persists, inform the ReDI Kids team for further guidance.
  4. Child safety comes first: If a child displays behavior that endangers themselves or others, immediately report it to a ReDI staff member.

For serious conflicts involving discrimination, harassment, or safety concerns, contact: lidice@redi-school.org.

Safety Officers

Safety Officers play a crucial role in protecting the community and ensuring that everyone feels safe, respected, and comfortable in the online environment. If you experience any situations where you feel like our community guidelines or code of conduct have been breached, or you feel uncomfortable for any reason, ask for support from the ReDI Team safety officers!

What they can do for you:

  • Just listen if anything at ReDI is making you uncomfortable
  • Address complaints
  • Offer conflict coaching

Who to contact:

If you experience any difficult situation or feel uncomfortable for any reason ask for support from the ReDI Team!

Write to your:

  • Volunteer Manager
  • Student Manager

They will contact the Safety Officers.

OR write to the Safety Officers directly through this form. Please note that all information is treated as confidential. 馃挄